So what can Cocentrum do for YOUR company? Read on to learn more.
Cocentrum specializes in the education and training of business owners, corporate employees and C-Suite executives regarding Customer Experience (CX). We help organizations uncover obstacles impeding their ability to better serve and retain their customers.
Our exclusive approach focuses on value co-creation; a process in which companies and customers collaborate to create something of value. We teach companies how to achieve value co-creation and make it the center of their business model to enable revenue growth.
We help organizations improve and innovate their service delivery model. We focus on all their stakeholders (internal & external), processes, and platforms that enables an organization to deliver something of value to their customers.
We assist organizations bring customer simplicity back to their business. One of the biggest challenges our customers face is creating customer simplicity in their service delivery due to their siloed and segmented structures and processes.
We specialized in identifying gaps in data collection and analysis methods, and mapping of the complete customer experience to enable organizations to achieve desired CX business results.
Our approach utilizes an exclusive framework backed by research that focuses on the elements required to improve CX. We look at the integrated infrastructure, platforms and technology, processes, organizational learning and employee engagement.
Assist organizations to evaluate their entire service delivery model using a customer lens to increase value delivered to customers and improve consistency in the service delivery throughout every department, platform, and stakeholder customer interacts with.